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	<title>Where&#039;s Matthew? &#187; customer service</title>
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	<description>Follow Matthew&#039;s travels around the world...</description>
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		<title>It&#8217;s the Little Things</title>
		<link>http://www.wheresmatthew.com/2010/01/22/its-the-little-things/</link>
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		<pubDate>Fri, 22 Jan 2010 14:10:19 +0000</pubDate>
		<dc:creator>Matthew</dc:creator>
				<category><![CDATA[Travels]]></category>
		<category><![CDATA[business travel]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[frequent flying]]></category>
		<category><![CDATA[hotels]]></category>
		<category><![CDATA[loyalty]]></category>

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		<description><![CDATA[I read an interesting article called It&#8217;s the Little Things today about the type of small services that only come from loyalty, and it got me thinking.  I’ve stayed at hundreds of hotel over the past ten years, but there are some where the personal service really stood out – and where my loyalty paid [...]]]></description>
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